We strive to provide the very best of training and environment for all of our students, staff and visitors and have achieved this for many years. We want all of our student’s time at The Grooming Academy to be a happy and rewarding experience and make strenuous efforts to do this by resolving problems as quickly and informally as possible, in a spirit of cooperation, as they arise.

However, where a number of people and arrangements come together to provide a learning service we understand that confusion or disagreement can arise. To clarify the formal commitments and undertakings on The Grooming Academy and the student we have issued these Course Booking Conditions.


  1. Booking a course with The Academy @ Fir Tree Ltd constitutes acceptance of these booking conditions.
  2. A booking is not accepted until The Academy @ Fir Tree Ltd  has received a deposit of £500.00 per person enrolled. The booking will be deemed as accepted upon issue of a confirmation of the course commencement date.
  3. The booking deposit is deductible from the course fees for calculation of the balance payable. In the event of a cancellation of the booking by any student the deposit is not refundable.
  4. Notification of cancellation of a booking must be received in writing to The Academy @ Fir Tree Ltd  not less than 14 days prior to the date of commencement of the course. If no such notification is given then the full course fees become due in the event that a cancellation is made.
  5. The balance of the course fee falls due 14 days prior to commencement of the course.
  6. Where a course is being financed by a third party (eg employer, training agency, etc), it remains the responsibility of the student for ensuring that funds are available by the due date.
  7. The Academy @ Fir Tree Ltd reserves the right to refuse to accept any student for whom they feel that a course is unsuitable. No obligation is accepted to give reason for such a decision.
  8. In the event of a course having to be cancelled by The Academy @ Fir Tree Ltd prior to the starting date, for whatever reason, a full refund will be made to the student. The Academy @ Fir Tree Ltd accepts no liability for consequential loss or additional expenses such as travelling, accommodation fees or other related costs that may have been incurred.
  9. In the event of any course not being completed by the student, for whatever reason, no refund will be given. The student will be offered the opportunity to continue the course at a time to be mutually agreed.
  10. Each teaching day commences at 10.00am and students are expected to be punctual and to co-operate with other students to create a congenial atmosphere.
  11. All students are expected to show respect and consideration to other persons involved with the course and to the canine dog grooming models supplied for their tuition.
  12. No smoking will be allowed in any of the teaching or indoor areas of our site.
  13. These conditions shall be actioned and adjudicated in accordance with British law.